Refund & Return Policy

Return & Refund Policy

 

Effective Date: April 29, 2025

At VibrantRelief, your satisfaction is our priority. This Return & Refund Policy explains how we handle order cancellations, returns, damaged items, and refund processing. By purchasing from our store, you agree to the terms outlined below and in our Terms of Service and Privacy Policy.

🛑 Order Cancellations

Orders may be modified or canceled within 24 hours of placement. After this period, we cannot guarantee that changes or cancellations will be possible as your order may already be processing or in transit.

  • If you cancel within 24 hours, we will process your refund within 10 business days.

  • To request a cancellation, please contact us via our Contact Page with your order number.

🔁 Return Eligibility

We offer a 30-day return window from the date of delivery. To qualify for a return:

  • Items must be unused, undamaged, and in their original packaging.

  • You must contact us within 30 days of receiving your order to obtain return authorization.

  • Unauthorized or late returns may be declined or subject to a restocking fee of up to 25%.

  • Return shipping is the responsibility of the customer unless the item is damaged or incorrect upon arrival.

📦 How to Start a Return

To initiate a return:

  1. Contact us through our Contact Page or email with your order number and reason for return.

  2. Wait for return authorization and instructions from our support team.

  3. Package the item securely with your order number and shipping name included.

  4. Ship it to the address we provide.

We do not accept returns of:

  • Used, worn, or washed items.

  • Items damaged due to normal use, neglect, or misuse.

  • Items returned without prior approval.

💸 Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund:

  • Please allow up to 10 business days for inspection after we receive the item.

  • After approval, refunds may take up to 40 business days to appear in your account, depending on your payment provider.

Refunds are issued in U.S. Dollars (USD) to the original payment method. We are not responsible for bank processing times or currency conversion fees.

📷 Damaged or Incorrect Items

If your product arrives damaged or defective, notify us within 48 hours of delivery:

  • Email us or use our Contact Page and include your order number and clear photos of the damage.

  • We will assess the issue and may offer a replacement at no cost, depending on the situation.

Please note: Cosmetic damage to packaging is not considered product damage.

⚠️ Product Use and Safety Disclaimer

We are not responsible for any harm resulting from misuse of our products. Always follow usage instructions provided. If you experience discomfort, discontinue use immediately and consult a healthcare provider. Refunds related to product misuse or discomfort are evaluated at our discretion.

🚚 Shipping & Delivery Disclaimer

We strive to ensure timely delivery but are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Incorrect addresses provided by the customer

  • Lost or stolen packages

If your package is delayed or lost, please contact the shipping provider directly.

📞 Contact Us

If you have any questions about your order, return eligibility, or refund status, please reach out via our Contact Page or email us at VibrantRelief.Help@gmail.com